The Hub West Bank
I just had a ridiculous, annoying and insulting visit to the West Bank Hub on Cedar Ave today.
I stopped in to make a return on a Banjo Brothers backpack I had purchased from them about a week ago. The bag was completely unused and I had both the receipt and the tag that came with it. After looking it over for a couple of days, I decided I didn’t like the feel of the bag and I was put off by its inherent cheapness and poor quality.
Upon my arrival at the store, I first talked to a larger dude who was polite and turned me over to the woman sitting behind the “customer service” desk. I explained that I was making a return because I had changed my mind on the bag. I offered that the bag just felt cheap, and pointed to the busted stitching on the sternum strap that had come undone the very first time I really tried the bag on at my apartment.
The woman behind the counter then told me that since I broke the bag, I could only receive store credit. Amazed, I politely replied that it was “unacceptable”. This classy gal proceeded to roll her eyes and tell me to “calm down”. Amazed, I simply said, “I am completely calm.”
After 5-10 minutes of wandering around the store, some manager woman came out and tried to shove store credit at me again, saying that I would have to make a warranty claim on the bag with the company, because thats what they would have to do.
Finally having enough, I simply said, “You are blowing my mind right now. The bag is brand new. I never even rode with it or sweat on it. I need my money back.”
To which they finally relented and gave me a refund.
What the fuck?! Are you fucking kidding me?! It was a defective, unused bag with a week old receipt! Give me a fucking break! On top of that, what kind of clown tells someone to “calm down”?!
I’ve experienced my fair share of aloof, arrogant, careless and douchey morons at Twin Cities bike shops over the years, but that takes the prize.
The Hub sucks. Its lost a customer and gained a vocal antagonist.
Save your money for the fine fellas down at Hiawatha Cyclery. (I should have just shopped them in the first place.) Nothing but class from those guys every single time you walk in the door. Or if you are on the west bank, just go down a block to the Freewheel.
Seriously, fuck the Hub.
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