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<  Product Reviews & Inquiries  ~  Mission Workshop Rambler

PostPosted: Tue Feb 21, 2012 10:11 am
User avatarPraying to God for the Flamme RougeJoined: Wed Sep 23, 2009 2:56 pmPosts: 2497Location: Atop the highest horse in town.




This is the medium sized bag offered by Mission Workshop and retails for 250 bones.

Fits A LOT of stuff in it, as the sides unzip with an inner compartment that expands. In fact, you can fit more stuff in there than you OUGHT to carry. Stuff stays dry on even the most torrentially downpouringly of days. So, that's a plus.

HOWEVER, I'm feeling annoyed about something right now. Just now, as I was zipping it up, the last of the four zippers on this bag just broke. Yup, I've pulled all four of them right off the bag with just everyday use. I've had the bag about a year and a half. Right now, the bag, even though shows no wear at all, has been rendered useless. I'm pissed.

Manufacturers: If you are going to make a product that boasts water-proofness and roominess and charge us bozos 250 fucking dollars for it, please keep this in mind... I would be willing to pay $255 for better zippers.

Thank you.



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PostPosted: Tue Feb 21, 2012 11:05 am
User avatarDances on the pedals in a most immodest wayJoined: Thu Feb 12, 2009 11:15 amPosts: 7141
Email them. Mission Workshop products carry a lifetime warranty. They send me a brand new pair of shoes when I sent them a picture of the sole separating on my Rondels.



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You guys ever wonder if we're over-thinking this bike riding thing sometimes?
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PostPosted: Tue Feb 21, 2012 11:13 am
User avatarPraying to God for the Flamme RougeJoined: Wed Sep 23, 2009 2:56 pmPosts: 2497Location: Atop the highest horse in town.
Yeah, I contacted them and am awaiting their reply. I, hopefully, will be reporting back to this thread about their amazing customer service.

eta: So far, so good. They got back to me and assured me that zippers were covered under the warranty. I'm supposed to send the bag back to them, and they're going to "assess the damage and let [me] know what actions [they] will take from there." SO, I will package it up and send it to them tomorrow. Hopefully, they can get it back to me pretty quick, but so far, I'm happy with their service.



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PostPosted: Mon Mar 12, 2012 1:14 pm
User avatarPraying to God for the Flamme RougeJoined: Wed Sep 23, 2009 2:56 pmPosts: 2497Location: Atop the highest horse in town.
OK! So, I got my bag back from them. Zippers fixed AND they even fixed a buckle that was broken on the front. So, I guess there's that. Now, the bag is as good as new.



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PostPosted: Mon Mar 12, 2012 5:27 pm
User avatarEngages in bitter arguments over 165 vs 170 cranksJoined: Thu Sep 13, 2007 11:10 amPosts: 3020Location: Longfellow/Minneapolis
JenNastix wrote:
OK! So, I got my bag back from them. Zippers fixed AND they even fixed a buckle that was broken on the front. So, I guess there's that. Now, the bag is as good as new.


Cool. If you have a bag with broken zippers that isn't under warranty, have Sew What take a look at it. They put new zippers on a Cordura folding bike carry case for me for a very reasonable price a few years ago.


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