Customer Service

Order Ship Times

Orders typically ship within 2 business days of their reception.

Domestic Orders Only

All domestic orders are sent via USPS Priority and generally arrive domestically in 3-4 days.

Lost Or Damaged Shipments

If your shipment is damaged or fails to arrive, send us an email to info[at]mplsbikelove.com and include the following information.

  • Subject Line – Add ‘Damaged/Lost Shipment’ to the subject line, followed by your order number. For example: Damaged/Lost Shipment - 0123456-78
  • Details – Tell us in what condition your shipment arrived, or if your print did not arrive.
  • Pictures – Please include pictures of the shipment packaging and contents.

Upon reception, we will respond with next steps.

30-Day Return Policy

If you are not satisfied with your purchase, you can return it for a replacement or refund within one month of purchase.

MPLS Bike Love, LLC policies do not cover ordinary wear and tear or damage caused by improper use or accidents.

Returning Or Exchanging Items

Only items purchased via mplsbikelove.com may be returned/exchanged. 

If you'd like to return your item(s), send us an email to info[at]mplsbikelove.com and include the following information.

  • Subject Line – Add ‘Refund/Exchange’ to the subject line, followed by your order number. For example: Refund/Exchange - 0123456-78
  • Details – Tell us what was wrong with your purchase and whether you want to return or exchange it.
  • Proof of Purchase – You must have a proof of purchase, (email receipt) for all returns and exchanges.

Upon reception, we will respond with next steps.